FAQs: Frequently Asked Questions

A: All registrants will receive a confirmation email listing the sessions they are registered in. If you do NOT receive a confirmation in your in-box, first check your spam folder. If not in either place, email us at support@midwestpbis.org as there may be an error in your email address.

A: There is no virtual option for the National PBIS Leadership Forum. We are excited to be gathering in person in Chicago and we hope you can join us!

A: If you would like to make changes to the sessions you selected during registration, you may do so by logging in to your registration record.  NOTE: you will need your confirmation number and email address to access your registration record.

1. Click here for the registration record log in page 

2. Enter your confirmation number and email address

3. Locate your name in the Registrant Group listing

4. Click on the "edit" icon to the far right of your name

5. Click the "Continue" button to bypass the first (and subsequent) screen(s) until you get to the session registration pages you need.

6. Make any desired changes to your Pre-Forum Institute selections and click the "Continue" button

7. Make any desired changes to your Day 1 selections and click the "Continue" button

8. Make any desired changes to your Day 2 selections and click the "Continue" button

9. Click the "Continue" button to bypass the next screen

10. Make note of your updated session selections

11. Close your browser to exit

A: Start by asking registrants to provide you with their session choices (you can print and share the Detailed Agenda for them to review) and then begin the registration process by following the steps below:

• Enter registration information for the first person who will be attending

• Indicate their session selections

• Once completed, you’ll see “Will you be registering any other attendees for this event?”; choose ‘yes’

• Enter registration information and session choices for the next person

• Continue selecting that ‘yes’ option until all group members have been registered

• You will then choose ‘no’ to indicate no additional attendees will be entered

• At this point, you’ll be brought to a page where you’ll select your method of payment for the group

A: Registration is open until October 3rd!

A: Cancellations received in writing via email (support@midwestpbis.org) or via mail (1755 Park Street Suite 200 Naperville, IL 60563) by October 10, 2025, will be refunded minus a 5% registration service charge to cover non-refundable expenses to the Midwest PBIS Network. Please note that if you do not cancel and do not attend, you are still responsible for payment. Substitutions may be made at any time.

A: Yes! Prior to the close of online registration (on 10/3), complete a Substitution Form (available for download in PDF or Word format), email it to support@midwestpbis.org, and we’ll make the change in the system.

After October 3rd, substitutions will be processed onsite. Visit the PBIS Leadership Forum Information Desk for more information. 

There is a $410 registration fee for the 2-day PBIS Leadership Forum, held on Wednesday and Thursday. The Pre-Forum Institute, on Tuesday, offers a choice between two sessions that are each $100.

A: Be sure to include the event name, dates, and the names of all registrants on your PO.

A: The registration fee includes a breakfast on Wednesday and Thursday. Lunch is on your own, however, there are lunch options available in the event space, and location information for popular options within walking distance of the event site will be provided.

A: Submit your PO via email to support@midwestpbis.org.

A: You may pay your registration fees by credit card when you register using our online registration system. If you would like to pay by credit card after your registration has been completed, you will need to log in to your registration record to make a payment online. Credit card information can not be accepted via email, mail, or telephone.

Accessing your registration record to make a credit card payment

NOTE: You will need the confirmation number and email address of the registrant to access the registration system. (For a group invoice, use the confirmation#/invoice# and email address of the first registrant listed in the group.)

1. Click here for the registration record log in page.

2. Enter the confirmation number and email address

3. To view/enter payment information, click the "Continue Registration" button

4. In the "Please select your method of payment" section, select Credit Card

5. Enter your credit card information in the designated fields

6. Click the "Make a Payment" button at the bottom of your screen

A: Yes! We have arranged a room block with the Hilton Chicago:

• Hilton Chicago

720 S. Michigan Avenue

Chicago, IL

- Federally approved reimbursement rate

Visit the Hotel Info page for detailed hotel information.

A: Rates for upcoming Federal fiscal years (October-September) are usually added in September at https://www.gsa.gov/travel/plan-book/per-diem-rates.

A: To make a hotel room reservation:

• Hilton Chicago

  • • Use the online reservations portal or call the reservations department toll free at (877) 865-5320 and request the PBIS Leadership Forum rate

A:  Yes! The Hilton Chicago will automatically update all reservations in our room block with any needed changes related to Federal Fiscal Year 2026 (October 2025-September 2026) approved room rates. Revised reservation confirmation emails will be sent to the email in their systems if changes are made.

A: The US General Services Administration (GSA) establishes the approved reimbursement rates for the continental United States for Federal agencies to use to reimburse their employees for expenses incurred while on official travel.

• Look up the federally approved reimbursement rate for Chicago here:https://www.gsa.gov/travel/plan-book/per-diem-rates/per-diem-rates-results?action=perdiems_report&state=IL&fiscal_year=2024&zip=&city=Chicago 

A: On our website: https://www.pbisforum.org/volunteering or email volunteers@midwestpbis.org with specific questions

A: No, only the event registration fee is waived for volunteers.

A: The volunteer coordinator will send directions on how to register with a waived fee. 

A: Yes!

A: For Session evaluations, our evaluation process offers four options for participants to complete their evaluation:

1. Within our mobile app - click on “Take Survey” under the session description

2. QR Code - scan the QR code included on the slide in the presentation of the session you attend 

3. Online - click on the link located next to the downloadable session materials, once posted, online at https://www.pbis.org/conference-and-presentations/pbis-leadership-forum. 

4. Direct Link - Click the link provided in the email reminder you receive after your session ends.

The Overall evaluation is also included in our mobile app in the Evaluation area, and will be emailed directly to all participants after the event has ended.